ReturnsReturns require a Return Merchandise Agreement (RMA).
Orders under $250 may be returned within 60 days from the purchase date for a full refund. For orders over $250 there is a 15% restocking fee. Shipping charges are not refundable.
To qualify for full refund, the products must be in immaculate condition and resellable. Books received with damage (including damage due to inadequate packing for the return) cannot be resold, but will still receive a 70% refund.
We strongly recommend having your return items professionally packaged to protect against bent corners, etc. Insurance is also a good idea.
We will give a full refund to non-digital book products that are received in immaculate condition. Books received with damage (including damage due to inadequate packaging for the return) cannot be resold, but will still receive a 70% refund. Resource CDs still in their shrink wrap are eligible for a refund. Shipping charges are not refundable.
1. Please be sure your return is packaged in a way to reduce damage in transit (for example, bent corners).
2. Please provide a detailed description of the reason for returning the product. Include your contact info and receipt. Tell us what you are requesting (refund, alternate title etc.).
3. Send your return to:
Novare Science & Math
PO Box 790
Seguin TX 78156